How do I stop staff from redeeming points fraudulently?

Every redemption requires a one-time code sent to the customer’s WhatsApp. Without the customer present to read it out, points cannot be burned.

Can I decide how much a point is worth?

Yes. The earning rate, the redemption value of a point and the minimum order value are all configurable from Loyalty settings.

Does loyalty work when the internet is down?

Billing keeps working offline as always. Redemption needs a connection, because it has to deliver an OTP.

Is the loyalty wallet an extra charge?

No. It is part of the ₹99 per month plan.

Loyalty Wallet

Turn a one-time bill into a regular customer.

Every rupee spent puts points in a customer wallet against their phone number. They redeem on their next visit with an OTP sent to their WhatsApp — nothing to print, nothing for them to install.

Start free for 7 days

Book a free demo

Included in the ₹99/month plan — not a paid extra

OTP
Verified redemption: ₹0
Hardware needed: You set
Earn & burn rates: Phone no.
Is the wallet ID

What you get

Everything Loyalty Wallet does

Points on every bill

Points accrue automatically against the customer’s phone number as you bill. Nobody has to remember to swipe anything.

You set the maths

Decide how much spend earns a point, what a point is worth when redeemed, and the minimum bill value that qualifies.

Redemption needs an OTP

Points cannot be burned without a one-time code sent to the customer. That closes the usual loophole where staff quietly redeem other people’s balances.

No cards, no customer app

The wallet lives against a phone number. Your customer downloads nothing and carries nothing.

Redeem inside the bill screen

The balance shows up while you are billing. Apply it, confirm the OTP, and the discount lands on the same bill.

Minimum order protection

Set a floor so a large balance cannot be burned down on a ₹20 tea. You keep control of the economics.

Getting started

Live in four steps.

No installation visit, no configuration call. You can set this up yourself between two customers.

What you need

WhatsApp integration must be connected — redemption OTPs are delivered over WhatsApp
Customer phone number captured on the bill

Connect WhatsApp first

Loyalty uses WhatsApp to deliver redemption OTPs, so that integration has to be live.

Set your earn and burn rates

Earning rate, point value on redemption, and a minimum qualifying bill.

Bill exactly as you do today

Capture the customer’s number on the bill and points accrue on their own.

Redeem at the counter

Apply the balance, the customer reads out the OTP, the discount applies.

Plays well with

Part of the same app — not a bolt-on

Loyalty Wallet shares the same catalogue, the same customers and the same reports as the rest of Tokn. Nothing to sync, nothing to reconcile at the end of the day.